The first, titled, “OEM Repair Procedure Accessibility,” will be held from 9 to 10:30 a.m. 2 in Room 233 of the Las Vegas Convention Center with half-hour breaks between sessions. We are trying to do everything we can to make doing the right thing for the customer easier - finding the repair procedures, making sure you know what it is that you’re looking for, making sure you know what it is that you’re doing on a repair.”Ĭid will be part of a panel during one of the OEM Collision Repair Technology Summit sessions at the 2022 SEMA Show in November to share more about the ease of repair procedure accessibility for repairers.Īll three sessions will be held on Nov. …It’s a much better system to use to find procedures. “It’s much more user-friendly, much more intuitive, easier to search things. In addition to efforts to improve XENTRY, Cid noted the entire WIS is all-new.
Lastly, additional information about parts is now shown in the system, including strength, hardness, and dimensions. And wiring harness kits can be found using abbreviations from circuit diagrams. All the user has to do is select the container size. Using pictures to find parts in the system isn’t yet available on mobile devices - photos will need to be uploaded from a computer, but Cid said “if it’s a part that’s difficult to find, it will be very helpful to be able to search it by picture.”Ī link is also now available that takes repairers directly to paints and operating materials. For example, repairers may not realize to find the procedure for a part of the quarter panel they would need to look under the quarter panel procedures. The challenge in finding repair procedures that way, he explained, is that the procedure might not be found under the part name. From the part, two clicks later, you’re in the procedure for that part versus you would literally have to log into a completely different system, put in the VIN number of the vehicle, you search for the procedure, and you may or may not be able to find it,” Cid said.
Prior to the development of the system updates, Cid found the most asked question from shops to be, how do we find the procedures more easier? So, Mercedes set out to help repairers put a more complete estimate together faster with several updates that went live in September including procedures linked to parts in the parts catalog and the ability to look up procedures with part photos. Independent service providers (ISPs) have access to WIS through the OEM’s ISP Portal and dealers can access it directly through XENTRY.
Mercedes-Benz has new features in its XENTRY Workshop Information System (WIS) that Mercedes-Benz USA Collision Business Development Manager Benito Cid told Repairer Driven News will help to streamline repair procedure research and estimate writing.
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